Shipping, Return, & Discount Policies

Shipping Policy

We aim to process orders within 1 to 3 business days (excluding weekends and holidays). You’ll immediately receive an order confirmation email, and then another email from Great Jones once your order has shipped. If there are any unexpected delays, we’ll do our best to reach out to you to let you know.

UPS is our primary shipping carrier. Please note that Great Jones is not responsible for delays incurred by UPS. We support their hardworking team of drivers. That said, we understand the frustrations caused by shipping delays, so please reach out to us at, and we’ll work to help resolve the issue.

Domestic Shipping Rates

We currently ship to all 50 U.S states. 

The contiguous United States

Shipping option

Estimated delivery time


Bake (free for orders $100+)

3 to 7 business days



2 to 3 business days



1 to 2 business days


Hawaii and Alaska

Shipping option

Estimated delivery time



7 to 12 business days



5 to 7 business days


International Shipping

We currently do not ship internationally. We are not responsible for damages and fees incurred by freight forwarders or third-party international shipping companies.

We are working hard to expand our shipping options! Tell us where you’d like to see Great Jones appear next.

How do I check the status of my order?

Track your order here!

When your order has shipped, you will receive an email notification from us that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

We are unable to ship to P.O. boxes at the moment. Please reach out to us at with any questions or concerns.


In the event a product is available for pre-order, we will list the estimated ship date on the product's page and during checkout. Pre-order information is also listed in the order confirmation email after purchase. Please note that we collect payment for pre-orders when you check out to reserve your spot in line. For updates on your pre-order, please reference the pre-order update page or reach out to us at

Refunds, Returns, and Exchanges

We have a 60-day, no-questions-asked return or exchange policy. Submit a request here

We want you to be happy with your decision, so if after sautéing and braising and baking you feel that Great Jones isn’t for you, we’ll get you set up with a prepaid return label. You will be refunded the full order amount minus the original shipping costs, if applicable.

The 60-day return or exchange window begins upon delivery of the item. All refunds will be credited back to your initial form of payment. Please note that engraved pieces cannot be exchanged or returned.

If you have further questions, please don't hesitate to contact us at

Damaged Products

Unfortunately, accidents can happen during transit, but we're here to help.

If your order arrives damaged in any way, we will offer a replacement or refund for the item. Please email us directly at within 72 hours of the delivery date.

Lost or Stolen Shipments

Often times, the carrier will mark a shipment as delivered a few hours before the actual delivery. If 48 hours have passed and the shipment still isn't found, please submit a claim with the carrier and notify us at

Missing Products

If your shipment is missing a product, please reach out to us at within 72 hours of the delivery date for a replacement.

Discount Policies

Memorial Day Weekend Discount Policy

Between 5/23/22 and 5/30/22, save 25% with code MDW25. This offer cannot be combined with any other offers and excludes our limited-edition Molly Baz x Great Jones collaboration, gift cards, and engraving.