We aim to process orders within 1 to 3 business days (excluding weekends and holidays). You’ll immediately receive an order confirmation email, and then another email from Great Jones once your order has shipped. If there are any unexpected delays, we’ll do our best to reach out to you to let you know.
FedEx is our primary shipping carrier, though we do partner with UPS and USPS as well. You will receive a shipping confirmation email with carrier tracking. Please note that Great Jones is not responsible for delays incurred by shipping carriers. We support their hardworking team of drivers. That said, we understand the frustrations caused by shipping delays, so please reach out to us at firstname.lastname@example.org, and we’ll work to help resolve the issue.
We currently ship to all 50 U.S states.
The contiguous United States:
Bake (free for orders $100+) - 3 to 7 business days: $12
Broil - 2 to 3 business days: $30
Sear - 1 to 2 business days: $60
Hawaii and Alaska:
Bake - 7 to 12 business days: $20
Broil - 5 to 7 business days: $40
We do not ship internationally or to Puerto Rico at this time. We are not responsible for damages and fees incurred by freight forwarders or third-party international shipping companies. Our return/exchange policy is not applicable for orders delivered internationally via freight forwarders or third-party international shipping companies. Feel free to email our customer care team at email@example.com for additional information or assistance.
We are working hard to expand our shipping options! Tell us where you’d like to see Great Jones appear next.
Once your order has shipped, you will receive an email notification from us that will include your order's tracking number. Head over to the carrier's website, and you can use the tracking number to check shipment status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
We are unable to ship to P.O. or DPO boxes at the moment. Please reach out to us at email@example.com with any questions or concerns.
In the event a product is available for pre-order, we will list the estimated ship date on the product's page and during checkout. Pre-order information is also listed in the order confirmation email after purchase. Please note that we collect payment for pre-orders when you check out to reserve your spot in line. For updates on your pre-order, please reference the pre-order update page or reach out to us at firstname.lastname@example.org.
We have a 60-day, no-questions-asked return or exchange policy. Submit a request here!
We want you to be happy with your decision, so if after sautéing and braising and baking you feel that Great Jones isn’t for you, we’ll get you set up with a prepaid return label. You will be refunded the full order amount minus the original shipping costs, if applicable.
The 60-day return or exchange window begins upon delivery of the item. All refunds will be credited back to your initial form of payment. Please note that engraved pieces cannot be exchanged or returned.
If you have further questions, please don't hesitate to contact us at email@example.com.
Unfortunately, accidents can happen during transit, but we're here to help.
If your order arrives damaged in any way, we will offer a replacement or refund for the item. Please inspect your order within 60 days of delivery. For return, replacement or exchange requests, please notify us within our policy timeframe.
If your shipment is missing a product, please reach out to us at firstname.lastname@example.org within 72 hours of the delivery date.
Often times, the carrier will mark a shipment as delivered a few hours before the actual delivery. If 48 hours have passed and the shipment still isn't found, please submit a claim with the carrier and notify us at email@example.com.
Please ensure you have the correct shipping address at checkout. If you need to make an edit, inform us as soon as possible by emailing firstname.lastname@example.org.
During periods of high volume – November through December – we cannot guarantee that your address edit request will be processed in time.
Please note, we are unable to issue credit or offer replacements for orders delivered to an address that was entered incorrectly at checkout.
Great Jones discounts cannot be combined with any other offers. One promotional code is valid per order. Our promotions exclude Dutch Baby: Glossy Edition, Pantry Pals items, limited-edition items (Great Fellow, Character Pegboard Set, Calhoun & Co. Picnic Blanket, Peugeot Salt & Pepper Mills, Coy Collection, Claire Saffitz Cookbook Club box, Lisa Says Gah Aprons and limited edition dutch ovens), gift cards, engraving, and stainless steel and ceramic lids. Discounts are only valid during their respective promotion periods. Please reach out to email@example.com if you have any questions regarding the timing or exclusions of certain discounts.
All pantry items are fulfilled by and ship directly from their respective vendors. There is no additional shipping fee for pantry items. However, pantry items do not contribute to Great Jones's $100 free shipping minimum.
Please contact the vendors directly with any questions or concerns regarding your order.
For all pantry items, please refer to the vendors's sites for information regarding their return policies.
Great Jones discount codes cannot be applied to any pantry items.