Warranty
Great Jones Limited Lifetime Warranty (Cast-Iron — The Dutchess, Dutch Baby, King Sear, Molly Baz x The Dutchess, Molly Baz x Dutch Baby)
STMM, Inc. (“Great Jones”) warranties to repair or replace any enameled cast-iron cookware manufactured by Great Jones and purchased directly from Great Jones or Great Jones’s authorized retailers (the “Cookware”) if it is found defective in material, construction, or workmanship under normal use, and following care instructions for the lifetime of the original consumer. Cookware is designed to be used for cooking on gas, induction, or electric stoves, and in ovens up to 500 degrees Fahrenheit.
Should your Cookware require warranty service, please contact us at hi@greatjonesgoods.com for a warranty evaluation and return authorization number. Upon approval of your claim, Great Jones will repair or replace the item without charge. If the replacement Cookware is no longer available, one of equal or greater retail value will be given. Replacement Cookware may be provided in a color different from the Cookware you originally purchased. Great Jones shall not be obliged to replace any Cookware which is not accompanied by a valid proof of purchase.
Exclusions:
This warranty does not cover:
Abuse, commercial use, or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the Cookware instructions.
Cosmetic damage, such as scratches, dents, dings, scuffs, stains, color changes, minor paint chips, normal wear and tear, or other nonfunctional changes in the appearance of the product that occur during normal handling and use of Cookware by any party and which do not impair the functionality of the product as cookware.
Damage due to improper storage.
Replacement of any non-defective pieces in the Cookware (for example, if you purchase Cookware with multiple components and only one component is defective, then we will only replace the defective component).
This warranty is limited to the original consumer, or in the case of a gift, the original recipient of the Cookware, with proof of purchase and is not transferable. If the product was not purchased new from the manufacturer or an authorized dealer, distributor, or representative of the manufacturer, this warranty is null and void.
Disclaimer, Limitation on Liability:
To the extent permissible by applicable law, the Cookware is provided “as is” and this warranty is your sole and exclusive remedy with respect to the Cookware.
To the maximum extent permitted by applicable law and except as set forth in this limited warranty, in no event will Great Jones or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the cookware or its use by you or any third party. Great Jones’s total liability will not exceed the purchase price paid for the cookware giving rise to such liability.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, or country to country.
Great Jones Limited Warranty (Stainless — Big Deal, Deep Cut, Saucy)
STMM, Inc. (“Great Jones”) warranties to repair or replace any stainless-steel cookware manufactured by Great Jones and purchased directly from Great Jones or Great Jones’s authorized retailers (the “Cookware”) if it is found defective in material, construction, or workmanship under normal use, and following care instructions for three years from the date of initial purchase. Cookware is designed to be used for cooking on gas, induction, or electric stoves, and in ovens up to 500 degrees Fahrenheit.
Should your Cookware require warranty service, please contact us at hi@greatjonesgoods.com for a warranty evaluation and return authorization number. Upon approval of your claim, Great Jones will repair or replace the item without charge. If the replacement Cookware is no longer available, one of equal or greater retail value will be given. Replacement Cookware may be provided in a color different from the Cookware you originally purchased. The limited warranty period for any product repaired or replaced under this limited warranty shall be the remainder of the original warranty. Great Jones shall not be obliged to replace any Cookware which is not accompanied by a valid proof of purchase.
Exclusions:
This warranty does not cover:
Abuse, commercial use or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the Cookware instructions.
Cosmetic damage, such as scratches, dents, dings, scuffs, stains, color changes, minor paint chips, normal wear and tear, or other nonfunctional changes in the appearance of the product that occur during normal handling and use of Cookware by any party and which do not impair the functionality of the product as cookware.
Damage due to improper storage.
Replacement of any non-defective pieces in the Cookware (for example, if you purchase Cookware with multiple components and only one component is defective, then we will only replace the defective component).
This warranty is limited to the original consumer, or in the case of a gift, the original recipient of the Cookware, with proof of purchase and is not transferable. If the product was not purchased new from the manufacturer or an authorized dealer, distributor, or representative of the manufacturer, this warranty is null and void.
Disclaimer, Limitation on Liability:
To the extent permissible by applicable law, the Cookware is provided “as is” and this warranty is your sole and exclusive remedy with respect to the Cookware.
To the maximum extent permitted by applicable law and except as set forth in this limited warranty, in no event will Great Jones or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the cookware or its use by you or any third party. Great Jones’s total liability will not exceed the purchase price paid for the cookware giving rise to such liability.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, or country to country.
Great Jones Limited Warranty (Nonstick — Large Fry and Small Fry)
STMM, Inc. (“Great Jones”) warranties to repair or replace any stainless-steel, nonstick cookware manufactured by Great Jones and purchased directly from Great Jones or Great Jones’s authorized retailers (the “Nonstick Cookware”) if it is found defective in material, construction, or workmanship under normal use, and following care instructions for one year from the date of initial purchase. Nonstick Cookware is designed to be used for cooking on gas, induction, or electric stoves, and in ovens up to 500 degrees Fahrenheit.
Should your Nonstick Cookware require warranty service, please contact us at hi@greatjonesgoods.com for a warranty evaluation and return authorization number. Upon approval of your claim, Great Jones will repair or replace the item without charge. If the replacement Nonstick Cookware is no longer available, one of equal or greater retail value will be given. Replacement Nonstick Cookware may be provided in a color different from the Nonstick Cookware you originally purchased. The limited warranty period for any product repaired or replaced under this limited warranty shall be the remainder of the original warranty. Great Jones shall not be obliged to replace any Nonstick Cookware which is not accompanied by a valid proof of purchase.
Exclusions:
This warranty does not cover:
Abuse, commercial use or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the Nonstick Cookware instructions.
Cosmetic damage, such as scratches, dents, dings, scuffs, stains, color changes, minor paint chips, normal wear and tear, or other nonfunctional changes in the appearance of the product that occur during normal handling and use of Nonstick Cookware by any party and which do not impair the functionality of the product as cookware.
Damage due to improper storage.
Replacement of any non-defective pieces in the Nonstick Cookware (for example, if you purchase Nonstick Cookware with multiple components and only one component is defective, then we will only replace the defective component).
This warranty is limited to the original consumer, or in the case of a gift, the original recipient of the Nonstick Cookware, with proof of purchase and is not transferable. If the product was not purchased new from the manufacturer or an authorized dealer, distributor, or representative of the manufacturer, this warranty is null and void.
Disclaimer, Limitation on Liability:
To the extent permissible by applicable law, the Nonstick Cookware is provided “as is” and this warranty is your sole and exclusive remedy with respect to the Nonstick Cookware.
To the maximum extent permitted by applicable law and except as set forth in this limited warranty, in no event will Great Jones or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the cookware or its use by you or any third party. Great Jones’s total liability will not exceed the purchase price paid for the cookware giving rise to such liability.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, or country to country.
Fellow Warranty (Great Fellow Kettle)
The Stagg EKG electric kettle carries a standard warranty of 1 year.
Electric products purchased and used in the United States are eligible for product registration. One of the perks of registering is a free additional year of coverage on the standard warranty, resulting in 2 years of coverage for the Stagg EKG electric kettle. You can register your product here.
This warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:
- You must be the original consumer.
- You must have purchased the product through Fellow or Fellow authorized retailers.
- You must have purchased and used the product in the United States, U.S. territories, or Canada.
- You must provide the original sales receipt for proof of purchase.
- You must have used the product only as intended and in accordance with the product’s care instructions.
Unfortunately, this warranty does not cover:
- Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
- Normal wear and tear.
- Operation with the wrong type of current or voltage.
- Failure to follow all cleaning instructions.
- Failure to comply with any safeguards listed in the instructions of the product or this warranty.
- Products used or purchased outside of the United States (and its territories) and Canada.
Please reach out to us at hi@greatjonesgoods.com to initiate a warranty claim.