Shipping, Return, & Discount Policies (Updated)

Shipping Policy

Please allow up to 4 business days for order processing (excludes weekends and holidays). You’ll immediately receive an order confirmation email, and then another email from Great Jones once your order has shipped. If there are any unexpected delays, we’ll do our best to reach out to you to let you know.

UPS is our primary shipping carrier, though we do partner with FedEx and USPS as well. You will receive a shipping confirmation email with carrier tracking. Please note that Great Jones is not responsible for delays incurred by shipping carriers. We support their hardworking team of drivers. That said, we understand the frustrations caused by shipping delays, so please reach out to us at hi@greatjonesgoods.com, and we’ll work to help resolve the issue.

Domestic Shipping Rates

International Shipping

We do not ship internationally or to Puerto Rico at this time. We are not responsible for damages and fees incurred by freight forwarders or third-party international shipping companies. Our return/exchange policy is not applicable for orders delivered internationally via freight forwarders or third-party international shipping companies. Feel free to email our customer care team at hi@greatjonesgoods.com for additional information or assistance.

We are working hard to expand our shipping options! Tell us where you’d like to see Great Jones appear next.

How do I check the status of my order?

Once your order has shipped, you will receive an email notification from us that will include your order's tracking number. Head over to the carrier's website, and you can use the tracking number to check shipment status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hi@greatjonesgoods.com with your name and order number, and we will look into it for you.

Shipping to P.O. & DPO Boxes

Pre-Orders

In the event a product is available for pre-order, we will list the estimated ship date on the product's page and during checkout. Pre-order information is also listed in the order confirmation email after purchase. Please note that we collect payment for pre-orders when you check out to reserve your spot in line. For updates on your pre-order, please reference the pre-order update page or reach out to us at hi@greatjonesgoods.com.

Refunds, Returns, & Exchanges

We have a 30-day, no-questions-asked return or exchange policy. Submit a request here!

We want you to be happy with your decision, so if after sautéing and braising and baking you feel that Great Jones isn’t for you, we’ll get you set up with a prepaid return label. You will be refunded the full order amount minus the original shipping costs, if applicable.

The 30-day return or exchange window begins upon delivery of the item. All refunds will be credited back to your initial form of payment. Please note that engraved pieces cannot be exchanged or returned.

If you have further questions, please don't hesitate to contact us at hi@greatjonesgoods.com.

Damaged Products

Missing Products

Lost or Stolen Shipments

Address Edits

Please ensure you have the correct shipping address at checkout. If you need to make an edit, inform us as soon as possible by emailing hi@greatjonesgoods.com.

We cannot guarantee that your address edit request will be processed in time. Once an order has been processed, we're unable to make edits to the shipping information.

Please note, we are unable to issue credit or offer replacements for orders delivered to an address that was entered incorrectly at checkout.

Holiday Policies

Holiday Return Policy

We encourage everyone to get a jump start on their holiday gifting! To make it easier on you, we extend our 30-day return policy for orders placed between November 6 and December 9. Gift recipients have until January 10 of the following year to make returns or exchanges. Please refer your gift recipient to our returns portal or to our CX team at hi@greatjonesgoods.com if there are any return or exchange related concerns.

Discount Policies

Discount Policy

Great Jones discounts cannot be combined with any other offers. One promotional code is valid per order. Our promotions exclude Dutch Baby: Glossy Edition, Pantry Pals items, limited-edition items (Lamson Chef's Knife, Great Fellow, Character Pegboard Set, Calhoun & Co. Picnic Blanket, Peugeot Salt & Pepper Mills, Coy Collection, Claire Saffitz Cookbook Club box, Lisa Says Gah Aprons and limited edition dutch ovens), gift cards, engraving, and stainless steel and ceramic lids. Discounts are only valid during their respective promotion periods. Please reach out to hi@greatjonesgoods.com if you have any questions regarding the timing or exclusions of certain discounts.

Pantry Pals Policies

Pantry Pals Shipping Policy

Pantry Pals Return Policy

Pantry Pals Discount Policy

Shipping, Return, & Discount Policies

Your Cart